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To gain access to the support portal, simply send an email to help@ecleva.com with the list of users from your organization with the following details:

  • Full name
  • Email address
  • Case permission level

If you need to set up new or remove old users from the portal in the future, simply email help@ecleva.com with the following details:

  • Full name
  • Email address
  • Case permission level
  • Noting a new user or removal of a user

We understand that your staff have varying responsibilities and may require different access levels within the portal. Our development team has programmed the case views so that you can permit or restrict access to cases based on your staff’s needs and job responsibilities.

Case can be classified as:

  • Self-reported cases where you staff will only be able to see the cases they log
  • Organisation cases where your staff will be able to see your own team’s cases

Once your email is received with the user details, our support team will create and send each login and password credentials directly to them.

To learn more about the new features of the support portal, check this training manual and video.

If you have any questions regarding the system, please contact our customer support team.