This is a one-stop hub for filing, tracking, and managing cases! We developed this new portal to ensure that our clients and the ECLEVA Support Team have the essential tools to resolve cases together in a more efficient and timely manner.
By using the Support Portal, you are guaranteed we get the message and your query will be dealt with promptly.
ECLEVA's Support Portal offers the following new functions:
- Ability to access and monitor opened and completed cases in just one spot
- Receive real-time email updates on your case from our helpdesk
- Monitor all logged cases and send updates in the one system
- Export and print a summary case status reports that can be used for sprint planning and further assessing your organization’s application requirements
- With a web-based system, users can access case information wherever they are by logging in with their provided credentials at help.ecleva.com
To find out more about the functions of the portal click here.